All faulty apparel items are eligible for return for replacement, refund or credit note within a 90 day period from receiving your purchase.
If you believe your item is faulty please contact us at accounts @liftstrengthandconditioning and include the following information:
- Invoice number
- Description of the issue
- Photos or videos showing the issue
If you have any further questions, feedback or concerns you can contact us at firstname.lastname@example.org
LiFT Store is unable to process exchanges. We accept returned goods for credit note ONLY.All clearance items are final sale and cannot be returned for credit note.All returns must be completed within 30 days of the Shipping Confirmation date.
Returned items must not be worn, used, washed or altered in any way. They must have any tags or hygiene stickers attached and be folded in the garment bag they came in.All return postage costs are at your expense, unless the item arrived not as ordered, damaged or is deemed faulty.Returns for credit note are processed within 5 business days of receiving them.
You will be sent an email notification that includes your credit note code once your return has been processed.Your credit note code will be valid for 12 months from the date of receipt.To redeem the credit note, enter the code into the “Gift Card” field during checkout.
If a return does not follow the above policy delays can be expected in the processing of the return and in some cases will not be honoured by LiFT Strength and Conditioning.
HOW TO RETURN :
- Re-pack your item with labels and tags still attached in the garment bag and / or box it arrived in.
- Pack your item into an appropriate post package.
- Complete return address TBC
- Post your return.