Last updated: September 2026

LiFT Franchising Pty Ltd (“LiFT”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with LiFT, including through our website, studios, forms, communications and digital services.

1. Personal information we collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Preferred LiFT studio
• Enquiry and trial information
• Membership-related information
• Communications with LiFT
• Information you provide through forms, surveys or promotions
• Website usage and technical information
• Marketing preferences

Where reasonably necessary, a LiFT studio or relevant service provider may also collect information required to provide training or membership services.

2. How we collect information

• Submit a website form
• Start or enquire about a trial
• Contact LiFT or a LiFT studio
• Become a member
• Communicate with us by email,telephone or SMS
• Interact with our website or digital advertising
• Participate in promotions, surveys or events
• Otherwise provide information directly to us

We may also receive information through systems and service providers used to operate our business.

3. How we use personal information

• Respond to enquiries
• Arrange and manage trials
• Provide membership and training services
• Communicate with members and prospective members
• Provide information about LiFT services
• Operate and improve our website and services
• Manage customer relationships
• Conduct marketing and advertising
• Measure the effectiveness of advertising and website activity
• Maintain business records
• Meet legal and regulatory obligations

4. Marketing communications

You may opt out of marketing communications at any time using the unsubscribe or opt-out method provided in the communication or by contacting us.

5. Cookies, analytics and digital advertising

These technologies may collect information such as browser type, device information, pages viewed, interactions and referral information.

Third-party platforms may also process information in accordance with their own privacy policies.

6. Disclosure of personal information

• LiFT studios and authorised personnel
• Service providers that assist us in operating the LiFT business
• Technology, communications and customer-management providers
• Professional advisers
• Government, regulatory or law-enforcement bodies where required by law
• Other parties where authorised or required by law

We do not sell personal information.

7. Overseas service providers

These may include providers located in:

• New Zealand — GymMaster
• United States — GoHighLevel
• Canada — Twilio

Where we use overseas service providers, we take reasonable steps appropriate to the circumstances to ensure personal information is handled appropriately.

8. Data security

No electronic transmission or storage system can be guaranteed to be completely secure.

9. Access and correction

Contact us using the details below.

11. Privacy complaints

We will review and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.

12. Changes to this Privacy Policy

The current version will be published on our website with the date of the latest update.

13. Contact us

For privacy enquiries, access or correction requests, or complaints, contact:

LiFT Franchising Pty Ltd
Email: supportoffice@liftstrengthandconditioning.com.au